Claims

Making a Claim with AIG Travel

Below is a list of general claims topics. To view the details just click the button next to each topic header.

How to make a Claim

Full details of how to make a claim are outlined in your policy document.

To lodge your claim is easy, click here to download a claim form.

1800 017 682, 8 am - 6 pm AEST Monday to Friday.

24 hour Emergency Assistance

Our highly trained team of assistance personnel (including medical professionals) are available 24 hours a day to help you with medical emergencies and other travel-related problems. Call us from anywhere in the world on 60 3 2772 5592. Please call reverse charge where this service is available.

24 Hour Emergency Assistance

To contact Travel Guard® from anywhere in the world, call:

Country Code: 60    Area Code: 3    Number: 2772 5592

Reverse charges calls can be made from some countries. Contact your local operator.

Or email Travel Guard® at auassistance@aig.com

AIG Claims appeal process

AIG are committed to handling any complaints about Our products or services efficiently and fairly.

If You have a complaint:

1. Contact AIG on our dedicated complaints line 1800 017 682, 8 am - 6 pm AEST Monday to Friday.

2. If Your complaint is not satisfactorily resolved, You may request that Your matter be reviewed by management by writing to:

The Compliance Manager
AIG
Level 12, 717 Bourke Street,
Docklands VIC 3008

3. If You are still unhappy, You may request that the matter be reviewed by Our Internal Dispute Resolution Committee ("Committee"). We will respond to You with the Committee's findings within 15 working days.

4. If You are not satisfied with the finding of the Committee, You may take Your matter to an independent dispute resolution body, Financial Ombudsman Service (FOS). This external dispute resolution body can make decisions with which We are obliged to comply.

Contact details are:

Financial Ombudsman Service
Phone: 1300 780 808 (local call fee applies)
Fax: 03 9613 6399
Email: info@fos.org.au
Internet: www.fos.org.au
Post: GPO Box 3, Melbourne VIC 3001


For further details on How we will handle your complaint Click Here

Ian your travel guardian