pegasus Claims

Making a Claim with AIG Travel

Below is a list of general claims topics. To view the details just click the button next to each topic header.

How to make a Claim
Full details of how to make a claim are outlined in your policy document. For Claim Form or any enquiries in relation to entitlement to claim under your policy, contact AIG Australia for assistance on: 1800 017 682, 8 am - 6 pm AEST Monday to Friday. Alternatively, you can lodge your claim online or download a claim form

24 hour Emergency Assistance

Our highly trained team of assistance personnel (including medical professionals) are available 24 hours a day to help you with medical emergencies and other travel-related problems. Call us from anywhere in the world on +61 2 9251 4298. Please call reverse charge where this service is available.

24 Hour Emergency Assistance
To contact AIG Travel Assist™ proceed as follows
1. Ring the operator in your current locality
2. Book a reverse charge call to:
Country Code	Area Code	Number
61	2	9251 4298

Claims appeal process

Dispute Resolution
We are committed to handling any complaints about Our products or services efficiently and fairly.
If You have a complaint:
1. Contact Our call centre and raise Your complaint with Us.
Free Call: 1800 017 682 8 am - 6 pm AEST Monday to Friday.
2. If Your complaint is not satisfactorily resolved, You may request that Your matter be reviewed by management by writing to:
The Compliance Manager
AIG Australia
549 St Kilda Road, Melbourne VIC 3004
3. If You are still unhappy, You may request that the matter be reviewed by Our Internal Dispute Resolution Committee ("Committee"). We will respond to You with the Committee's findings within 15 working days.
4. If You are not satisfied with the finding of the Committee, You may take Your matter to an independent dispute resolution body, Financial Ombudsman Service (FOS). This external dispute resolution body can make decisions with which We are obliged to comply.
Contact details are:
Financial Ombudsman Service
Phone: 1300 780 808 (local call fee applies)
Fax: 03 9613 6399
Email: info@fos.org.au
Internet: www.fos.org.au
Post: GPO Box 3, Melbourne VIC 3001