AIG are committed to handling any complaints about Our products or services efficiently and fairly.
If You have a complaint:
1. Contact AIG on our dedicated complaints line 1800 017 682, 8 am - 6 pm AEST Monday to Friday.
2. If Your complaint is not satisfactorily resolved, You may request that Your matter
be reviewed by management by writing to:
The Compliance Manager
Level 12, 717 Bourke Street,
Docklands VIC 3008
3. If You are still unhappy, You may request that the matter be reviewed by Our
Internal Dispute Resolution Committee ("Committee"). We will respond to You with
the Committee's findings within 15 working days.
4. If You are not satisfied with the finding of the Committee, You may take
Your matter to an independent dispute resolution body, Financial Ombudsman
Service (FOS). This external dispute resolution body can make decisions with which
We are obliged to comply.
Contact details are:
Financial Ombudsman Service
Phone: 1300 780 808 (local call fee applies)
Fax: 03 9613 6399
Post: GPO Box 3, Melbourne VIC 3001